Shipping & Returns
Shipping & Returns
Fast delivery across the UAE — quality guaranteed.
Shipping Information
We deliver to all seven emirates including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
? All orders are carefully packed to ensure your dry fruits, nuts, sweets, saffron, and honey arrive fresh and in perfect condition.
Order Processing
- Orders placed before 2:00 PM are processed the same day.
- Orders placed after 2:00 PM are processed the next business day.
- You will receive a confirmation email with tracking details once your order is dispatched.
- We operate Sunday – Thursday, 9:00 AM – 7:00 PM UAE time.
Payment on Delivery (COD)
We offer Cash on Delivery across the UAE. Simply place your order and pay when it arrives at your door — no card required.
Returns & Refunds
Your satisfaction is our priority. If you are not happy with your order, we are here to help.
Eligibility for Returns
- Return requests must be made within 48 hours of receiving your order.
- Items must be unopened, unused, and in their original packaging.
- Perishable food items (opened nuts, sweets, dried fruits) are not eligible for return for hygiene reasons.
- Damaged or incorrect items are always eligible for a full refund or replacement.
How to Request a Return
- Contact us within 48 hours at info@giftsandeats.com or WhatsApp +971 58 158 1963.
- Provide your order number and a photo of the item.
- Our team will review and respond within 24 hours.
Refunds
- Approved refunds are processed within 3 – 5 business days.
- Refunds for COD orders are issued via bank transfer or store credit.
- Original shipping fees are non-refundable unless the error was ours.
? For gift box orders — if the recipient receives a damaged or incorrect item, please contact us and we will arrange a replacement at no extra cost.
Have a question about your order?
Email us at info@giftsandeats.com or WhatsApp +971 58 158 1963